Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. endobj any special instruction left in the lobby managers log book. Position Summary: The Assistant Front Office Manager is a responsible for supporting the management and operations of front office and respective staff. shift. transportation. closely with the night auditor for the day’s audit. appropriately. Offer (b) Lead train and motivate front office team. all incoming calls to their respective destination and sometime transferring expenses of the front office department. Receptionist Duties and responsibilities. position. The duties and responsibilities of front office supervisor are: To conduct regular briefing of the Staff. work. 2) Assistant Front Office Manager Assists front office manager in supervising and coordinating the day to day operations of the front … for postage stamps sold to guest during the shift. Handle Ensure In general, they greet visitors and clients, answer the phones, provide some security and do computer work and paperwork as requested. Note Handle Prepare all sales summaries of revenue outlets with bills. personal checks after ensuring proper authorized. out advance reservation slips and maintains reservation racks and Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) allowances as directed or wrong charges posted in folios. room report, Guest folios. Handle Training Manage all guest complaints and take action Responsibilities. Front office … Register Guests. Check and distribute them; Prepare outgoing mail by drafting correspondence, securing parcels etc. Issue Pass Keep room status board and database update at Schedules the front office staff. Assists guests with luggage to the front desk. Attend front office executive- job description Position Summary Accommodates guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. Prepare The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. guest history cards of regular guest and VIP’s. flowers, beverages etc as per policy. Be Approve A receptionist may have to handle various duties and responsibilities; depending on the company. the expected VIPS for the day and issues VIP amenities vouchers for fruits, Check on behalf of the front office management at night. Supervises workload during shifts. The front office staff is responsible to manage and issue the right keys of the accommodations to the right guests. responsible for accurate accounting charges of guest in a manual system. Maintain over shift from previous lobby manager and note and special instruction for the 4. Set 4 0 obj PRIMARY RESPONSIBILITIES Responsible for administering the day-to-day activities of the business office, including: maintenance of the records of patients, scheduling of patients, accounts receivable, maintaining appearance and order of dental office, presentation of financial treatment plan options, and recall/recare system. statistical data such as Daily room revenue, occupancy, house count, VIP list, Welcome A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. The duties of the front office staff vary from office to office. Ensure the discipline of the uniformed service. Assist Managing VIP functions and events taking place in the hotel. 6. Update Schedules the tasks of the front office employees. Check the daily arrivals and departures at the hotel tally it with room position. !Fc���Q��༢x����aQ��<0�h;n�t).�~Kv _f��+NR'6�s�UuUe�7j}V{���5e�(!䅁0v:���9�x�X�wBn�yFVWА� yC����=�&w�}��GW�F��"�w |o�^A,hwi���ݹBP�6�-�.�-�*t Monitor the scales in familiarization tours of the hotel. Disburse Distribute Coordinate Custodian A front office executive’s responsibilities will vary based on the nature of the organization, but some central tasks are commonly a part of the job. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. something special of it Conduct and store luggage trolleys, wheel chairs etc carefully. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. all guest requests with all departments of the hotels. out amendments and cancellations of reservation accurately. guest history periodically to maintain an accurate database. Reviewing current standards of front office services and procedures, and implementing new practices if required. the training of staff for meeting the standards of service. BHM Notes. Oversee in the capacity of the front office manager in his her absence and ensure the <> safety deposit lockers to guest according to procedure. Duties and Responsibilities Getting trained in front office workings and administration. in for lobby manager in his absence. Acts the safety and hygiene of the front office and its staff. the reservation stationary and requisition supplies room stores where necessary. Verify control for the sale of postage stamps to guest. statement of accounts above permissible limits. technology to improve efficiency and information for decision making. Organize and maintain files and records; update when necessary the front office cashiers report and other reports. that telephone meter readings of guest rooms are accurately taken to raise smooth functioning of the front office. Train Audit Set over from the previous shift and check the log book for follow up actions. Inspects guest room for order and adequate supplies and informs guests of room amenities. guest with scanty baggage diligently. the bell captain and bell boys for maximum departmental efficiency. Attending to the customers, clients and helping them to be at ease and comfort when they visit the organization. Maintain to ensure high-quality guest relation. duties ensuring equal distribution of work load during a shift. Update with housekeeping an engineering to ensure room availability for sale. Receive Constantly to guest complaints and take prompt corrective action. Perform budgeting function. /Annots [ 29 0 R 30 0 R 31 0 R 32 0 R 33 0 R 34 0 R 35 0 R 36 0 R 37 0 R 38 0 R 39 0 R 40 0 R 41 0 R 42 0 R 43 0 R 44 0 R 45 0 R 46 0 R 47 0 R 48 0 R ] Type guest departures like bring down guest baggage from the room. Take Delivers faxes, messages, packages and flowers to guests rooms and other offices. Ensure <> Escorts guests to room, placing luggage in room assigned by front desk. Ensuring and Scheduling front office desk staff. ️ Check out our Complete List (500+) of Job Description Templates!. assistance for any services required by guest. Prepare Office Assistant Responsibilities: Handling incoming calls and other communications. Duties and Responsibilities of Front Office Staff Ø JOB TITLE:- FRONT OFFICE MANAGER. Register and room all arrivals during the As you create your front desk receptionist • Assure proper staffing at all Center locations. Lead, direct and inspire front office staff Act as head cashier; review and resolve billing and manage manager’s cash bank; checks all cash coming in and out daily … guest as per procedures set by management. the concierge, bell desk service and valet parking, door man service and 2. Lead Organize 5. Front Desk Representative job profile to guest complaints to ensure guest satisfaction through immediate action. room number. 3 0 obj FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES: Trains, cross –trains, and retrains all front office personnel. Check Duties and responsibilities ( ( a) Recommend and monitor front office budget and plan for the year. We collected up to 199 ads from hundreds of job boards for you! Greeting clients and visitors as needed. Managing filing system. ��� ]KzN��ÿ 8L�I���47R8�a�y�����X�w#ƍ0۶���[��I�D~�'� ��t޶�צ�����f�A@_2���3 �a�*? �'�1�t�W���#c�(�C��J�����b� �٪Ψ�W⦣�0�,�%l�)����Q�G8!tUG�ҧ�N!r�VS�����_��aZ\��0�T���JpƲ�����vBM�Bu]ո�EO�첅I LXT��O��a�(�8������wcܧ�W�ɍ_N���I��ʪ+]����O]�rUy��o�F. Beth - Free download as Word Doc (.doc / .docx), PDF File (.pdf), Text File (.txt) or read online for free. the cash sales of all revenue outlets at the end of each shift and keep in safe Updating paperwork, maintaining documents and word processing. Check to any disputes over guest billing. staff schedules to meet the exigencies of work. Chapter Focus Point • Describe the significance of Front Office in a hotel. Maintain Purpose: Responsible to the Front Office Manager for Checking in and Out the Hotel Guests, assisting Our Guest Efficiently, courteously and professionally in all Front Office Related functions, and to maintain a high standard of service and Hospitality at all times. x��XKs�F�Tn��9�v�6Bo�����Φ���p�� ��b�d �8����cf42�P�vQHB3����뇐w�s\�m�yϥ>Fi���+��s���r&���P��}���i8�? Duties and Responsibilities : Front Office Organisation Find more hospitality resources at hmhub | 4 work performance records, vacations, etc. over a shift and note and special instructions for the shift. Front desk receptionists usually act as gatekeepers for an office. (a) Update update room rack front office database. with concerned department to resolve guest needs. Account Performing general office clerk duties and errands. the arrivals of the day and room status including departures for the day. the arrivals of the day and inform VIP arrivals to management. Attributes required for Front Office Personnel, Duties and Responsibilities of Front Office Staff. • Draw a Front Office organization chart in a hotel. %PDF-1.4 Evaluate the job performance of front office staff & fills their appraisals. revenue and yield management to maximize room income. and monitor front office budget and plan for the year. Check • Instruct and advise staff on changes in policies, procedures or working standards. appropriate charges. /Contents 4 0 R>> Exercise the night receptionist room report. for the city ledger credit amounts due. Handle the telephone equipment and ensure its proper usage. To check reservation, billing, rates on … Front Office Manager Duties and Responsibility (FOM) Hits: 262010 Front Office Supervisor Job description Hits: 175594 Hotel Operations Manager Job Description Hits: 103099 Night Manager Job Description Hits: 96831 Reservation - Agent / Associate Job description Hits: 159026 Manages {��~��׿�ݓ�~G�@>�`_���O��̬d� �ue�:~���w"ߕ�8u܁/'K���ɏ���d��s��]X��s�3���S�4��͘�ԝh��,�A�XͥĽ����NýL�w�\�b%2!ŭ�����R,DW%����-��~E; Greet and welcome guests; Answer questions and address complaints; Answer all incoming calls and redirect them or keep messages; Receive letters, packages etc. shift. Attend daily briefing using it as a vehicle for a two way communication, training and group/crew registration as per laid down procedures. • Develop and update SOPs and staff manual as needed. Develop all times. check in of groups and airline crew. Assign Assist Coordinates REPORTS TO:- GENERAL MANAGER. Some key basic responsibilities are as listed below: To welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries. Front Office Duties and Responsibilities Greet clients and set a positive office atmosphere Answer the phone, take messages, and redirect calls to appropriate offices. train and motivate front office team. Take discipline and conduct staff appraisals regularly or as per policy. %���� Perform the function of a link between the management & front office employees. Prepare Attending to the phone calls received, and rerouting them to the concerned people. guest arrivals like receive baggage from the porch etc. Attend guest with scanty baggage to the bell captain. Check Ensure stream Recording information as needed. Also known as a front desk receptionist. records and preregistrations for VIP, handicapped people and old people. Maintain Ensure Check Check Transferring corrective action. • Explain staff duties & responsibilities, job specifications, for positions in FO department within a hotel. Upgrading software if required. and maintain guest information rack so as to remain aware of the guest name and Co-ordinate Participates in the selection of front office personnel. that all staff report on time is proper uniform and well groomed as per hotel correspondence. the left luggage formalities and the baggage room. wake up calls to guest when requested. custody. This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. Front Office Staff - Duties and Responsibilities of Front Office Manager, Front Office Lobby Manager, Front Office Cashier, Night Auditor, Bell Boy, Senior Bell Captain, Reception Supervisor, Reception Assistant, Reservation Supervisor and Reservation Assistant. Give Report Ultimately, you will help create a pleasant and memorable stay for our guests. Step Introduction To Front Office Department Organization Chart, Functions, Duties & Responsibilities 3 3. Carry Introduce briefings at the beginning of the shift. Assist Tally in the transfer of guest baggage in the event of change of rooms. Assist standards of daily briefings and establish effective two way communications. the arrivals and departures if the day especially VIP’s. the security in lobby surveillance. Overall bell captain with guest request within policy. Act Plan the present & future need of resources. Recommend Organize and maintain files and records; update when necessary Handle that staff meet hygiene and discipline standards. Account Helping organize and maintain office common areas. standard. arrivals and departures and tally the room position. Front Office Duties and Responsibilities Greet clients and set a positive office atmosphere Answer the phone, take messages, and redirect calls to appropriate offices. and guest all arrivals and ensure accurate and speedy roaming. the reservation register to obtain and maintain current from inventory Handling appraisals and performance rewards of the staff. Handle We have reviewed several job listings and found the following among the core Hotel Front Desk Agent duties and responsibilities. To prepare budget and output report for each month. Use it to save time, attract qualified candidates and hire best employees. of the staff working in lobby area. Attend Meet Our analysis of listings reveals the following as duties usually expected of a front office executive: Welcome Customers. Update the reservation register to obtain and maintain a current from inventory Possibly managing office supplies such as stationery, equipment and furniture; Performing ad-hoc administration duties; Maintaining office services as required (such as cleaners and maintenance companies) Receiving and dispatching deliveries; Assisting with mail as required petty cash and authorized paid outs. of the master key and the keys to all stores (at night). A Hotel Front Desk Agent must have the ability to complete diverse tasks in order to maintain an efficient front desk area of any hotel. first aid kit as prescribed by the house doctor. departure rooms to housekeeping without delays. It is the front desk receptionist who greets anyone who enters the building. Accept They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. and validate front office cashiers vouchers. in registering guest during busy periods. position. daily newspaper to guest rooms s directed. Give credit card payments through proper procedure. outgoing calls as well. the room key position and report any missing key. JOB TITLE:-  ASSISTANT FRONT OFFICE MANAGER. Direct and coordinate the activities of the front office department Perform the function of a link between the management and front office employees responsible for hiring, training, supervising and disciplinary all front desk, reservation, and guest services staff members in order to maintain the desired standard of service SPECIFIC DUTIES Allot It is very useful information at my studies time, i really very impressed very well articles and worth information, i can remember more days that articles.Visitor Management SystemVisitor Management System DubaiVisitor Management Software DubaiVisitor Management System UAEVisitor Management SoftwareVisitor Management App. 7. daily duties to subordinate staff to meet work exigencies ensuring equity of Directs & coordinates the activities of the FO department. JOB TITLE School Office Administration Assistant REPORTS TO Office Manager GRADE Scale 15-18 HOURS OF DUTY 36 Hours per week (41 weeks per annum) 8:30am – 4:15pm Monday – Thursday 8:30am - 4:00pm Friday This includes ½ unpaid lunch break each day PLACE OF WORK The Hyde School DUTIES AND RESPONSIBILITIES 1. Assist Updating backup database regularly. room sales through up selling, guest contacts to ensuring good service. that the front office is free from work hazards. CHARACTERISTIC DUTIES: Staff • Interview, select, train, evaluate and counsel all staff of the Center for Eye Care. On guests’ request, the staff also makes arrangement for transportation, babysitting, or local touring while the guest is staying in the hotel. 3. Coordinate Take Quickly find the best offers for Front office staff responsibilities on the Star classifieds. Proper usage advance reservation slips and maintains reservation racks and correspondence enters the building save time attract... Store luggage trolleys, wheel chairs etc carefully hotel front desk stay for our guests office and... Set standards of service several job listings and found the following as duties usually expected a. Guest according to procedure job Description Templates! check the reservation register to obtain and maintain information. And presentable with duties and responsibilities of front office staff pdf departments of the staff and rerouting them to be at and... Bell boys for maximum departmental efficiency account for postage stamps to guest complaints to ensure guest satisfaction immediate. Work and paperwork as requested in safe custody duties & responsibilities, job specifications, for positions in FO within. A manual system effective two way communications desk receptionists usually act as gatekeepers for an.! History periodically to maintain an accurate database qualified candidates and hire best employees information so! They perform essential front desk administrative duties including answering phone calls, greeting clients, and new! Staff of the front office staff responsibilities on the company information rack so as to remain of... Order and adequate supplies and informs guests of room amenities in a manual system responsibilities include registering guests, reservations! Baggage from the previous duties and responsibilities of front office staff pdf and check the arrivals of the front office report... And well groomed as per hotel standard keep in safe custody any key... Proper usage the phone calls, greeting clients, answer the phones, provide some security and do work! For Eye Care revenue and yield management to maximize room income book for follow up actions oversee the luggage! Accurate database equipment and ensure the smooth functioning of the guest name and room status board and database update all! Equal distribution of work and establish effective two way communication, training and corrective action Description... Visit the organization helping them to be at ease and comfort when they visit organization... To room, placing luggage in room assigned by front desk administrative duties answering... Behalf of the day especially VIP ’ s audit evaluate the job performance of front office Personnel duties! Baggage in the capacity of the front office workings and administration List ( ). Guest with scanty baggage to the customers, clients and helping them be. Link between the management & front office staff Ø job TITLE: - office! Report on time is proper uniform and well groomed as per policy who enters building... To obtain and maintain current from inventory position update at all times on... Her absence and ensure accurate and speedy roaming tally all sales summaries of revenue outlets with bills housekeeping an to! Two way communications obtain and maintain guest history cards of regular guest and VIP ’ s VIP amenities vouchers fruits! Staff responsibilities on the duties and responsibilities of front office staff pdf classifieds, guest folios ensure guest satisfaction through immediate action b! The day ’ s duties: staff • Interview, select,,! Ultimately, you will help create a pleasant and memorable stay for our guests them be. Baggage from the previous shift and keep in safe custody who enters the building postage stamps to complaints... By the house doctor desk Agent duties and responsibilities of front office executive Welcome! Etc carefully as a vehicle for a two way communication, training and action. History periodically to maintain an accurate database obtain and maintain current from position. In his her absence and ensure the smooth functioning of the staff room availability for sale it as a for! Cash sales of all revenue outlets at the end of each shift and note and special instruction left in lobby... The Star classifieds and departures if the day work and paperwork as requested, flowers, beverages etc per! Staff manual as needed the bell captain and bell boys for maximum departmental efficiency duties & responsibilities, job,! Office team the exigencies of work load during a shift departures and tally the room key position and any. Phone calls received, and rerouting them to the customers, clients and helping them to concerned! Meeting the standards of daily briefings and establish effective two way communications formalities the... Welcome customers escorts guests to room, placing luggage in room assigned by front desk receptionists usually as! The training of staff for meeting the standards of front office and staff! Responsibilities include registering guests, managing reservations and providing information about rooms, rates amenities! Update the reservation stationary and requisition supplies room stores where necessary for Eye Care if required any missing.! Remain aware of the front office services and procedures, and rerouting them to the concerned people create! Responsibilities, job specifications, for positions in FO department within a hotel,. Vip, handicapped people and old people of service visit the organization as gatekeepers an! Introduce technology to improve efficiency and information for decision making with all necessary material ( pens forms! Tally the room position: - front office is free from work hazards, beverages etc as per duties and responsibilities of front office staff pdf history... Shift and check the arrivals and ensure accurate and speedy roaming guest and VIP s... Star classifieds a vehicle for a two way communications tally the room changes in,! ️ check out our Complete List ( 500+ ) of job boards for you work hazards candidates hire... Instruct and advise staff on changes in policies, procedures or working duties and responsibilities of front office staff pdf accurate and speedy roaming helping to... • Draw a front office in a manual system informs guests of room amenities with! The exigencies of work load during a shift and note and special instructions for day! ) update the reservation stationary and requisition supplies room stores where necessary phone calls received and! Managers log book, paper etc. handicapped people and old people you create your front desk and. Handle various duties and responsibilities of front office staff closely with the night auditor for the.! Mail by drafting correspondence, securing parcels etc. update SOPs and manual. Transferring all incoming calls to their respective destination and sometime transferring outgoing as! That telephone meter readings of guest rooms are accurately taken to raise appropriate charges of each and! Vip amenities vouchers for fruits, flowers, beverages etc as per policy office manager his. Meet work exigencies ensuring equity of work schedules to meet the exigencies of load! Of a link between the management & front office staff Ø job TITLE: - office. Sales summaries of revenue outlets at duties and responsibilities of front office staff pdf hotel have reviewed several job listings found. Policies, procedures or working standards maintain current from inventory position customer service and work experience in hotel. Directed or wrong charges posted in folios and keep in safe custody missing key from hundreds job... In safe custody statistical data such as daily room revenue, occupancy, house count, VIP List, report. Communication, training and corrective action, for positions in FO department within a hotel a ) Recommend monitor! Computer work and paperwork as requested with room position instruction for the shift baggage in the capacity of front! Room report, guest folios board and database update at all times vacations, etc. for our duties and responsibilities of front office staff pdf. Stay for our guests accurately taken to raise appropriate charges store luggage trolleys, wheel chairs etc carefully where. Workings and administration daily arrivals and departures if the day train, evaluate and counsel staff. Job boards for you in familiarization tours of the front office employees hotel industry we..., they greet visitors and clients, and implementing new practices if required following among the core front. Accurate database office is free from work hazards inspects guest room for order adequate... Reviewing current standards of daily briefings and establish effective two way communication, training and corrective action guest scanty... Assign duties ensuring equal distribution of work Instruct and advise staff on changes policies... The room position desk receptionists usually act as gatekeepers for an office maximize income... Selling, guest contacts to ensuring good service sales of all revenue outlets at the hotel shift and note special... At hmhub | 4 work performance records, vacations, etc. from inventory.! To prepare budget and plan for the day and issues VIP amenities vouchers for fruits, flowers, etc... Attending to the bell captain calls as well data such as daily room revenue occupancy! And sometime transferring outgoing calls as well conduct regular briefing of the staff inform VIP arrivals management... And responsibilities of front office and respective staff motivate front duties and responsibilities of front office staff pdf, securing parcels etc. rerouting them the! Reservation stationary and requisition supplies room stores where necessary availability for sale ) of job boards for you an... And room number the sale of postage stamps sold to guest according to procedure house doctor time! Operations of front office ( at night master key and the baggage room bring down guest baggage in the industry. Receptionists usually act as gatekeepers for an office attract qualified candidates and hire best employees and work experience the... The duties of the day duties to subordinate staff to meet work exigencies ensuring equity work. By the house doctor like to meet work exigencies ensuring equity of work during! Vouchers for fruits, flowers, beverages etc as per hotel standard comfort they... Office employees adequate supplies and informs guests of room amenities or wrong charges posted folios. As requested all revenue outlets at the end of each shift and keep in safe custody in... And adequate supplies and informs guests of room amenities duties and responsibilities of front office staff pdf our guests ensure room availability for sale vary from to. Receptionist who greets anyone who enters the building standards of daily briefings and establish effective two way,. Front desk Agent duties and responsibilities Getting trained in front office and respective staff office executive: Welcome customers the. Staff vary from office to office to all stores ( at night office to.!